Challenges of communication:

. Technology
. Globalization and a culturally divers workforce
. Team based organizations

Characteristics of Effective Communication:

1)Practical Information -how to do something
. Why procedure changed
. Cause of problem
. Possible solutions
. Status of the project

2) Give facts rather than impressions
. Concrete language
. Specific details-clear, evidence, all views of arguments,convincing, accurate and ethical

3)Clarify and Condense
. Tables, charts photos or diagrams to clarify or condense information
. To explain process or emphasize important information

4)Persuade others and offer recommendations
. Employers, customers or clients to purchase a product or service or adopt a plan of action
. Benefit the receiver

5) State precise responsibilities
. Directed to specific audience
. State what is expected of or what you can do

Types of Communication:

Communication Types or Mode
Oral and Written or (Oral means Non Verbal-wordless)& (Written means Verbal-Words)

Messages

Messages for
Thought
Idea
Opinions
Direction
Dissatisfaction
Objections
Emotions & Pleasures

Messages for
What?
Whom?
How?
Why?

Benefits of Effective communication:

.Problem solving
.Decision
.Productivity
.Work flow
.Business relation
.Marketing
.Professional image
.Customer and stake holders response

what is communication?

"Process of sending and receiving messages"
Effective only when message is understood - stimulates action.
Actions like thinking, process and modification